AO Customer Service

Phone Number

0344 324 9222
UK Operation Hours
8:00AM - 10:00PM

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About the AO
The Chief Executive Officer and the founder of the AO Customer Service named, John Roberts launched the Appliances Online in 2000 in Bolton, which is the group’s first website selling white merchandises online, specialized in household appliances. In 2009, the AO acquired Expert Logistics. In-house video making facility was launched in 2010, which has grown to 3 studios. The launching of the AO’s new customer service was launched in 2012 making 150 people employed. The Appliances Online was re-launched and called AO.COM in 2013. As of 2014, the AO has a revenue of £384.9 million under the management of John Roberts and Richard Rose, the Chairman of the AO.

Products and Services
Today, there are more than 4,000 products to choose from at the AO, which is categorized as follows, Washing Machine & Dryers, Dishwashers, Fridges & Freezers, Cooking, Built-in, Small Appliances, Floorcare, Sound & Vision, Help & Advice and Deals. The AO Customer Services provides help and assistance in choosing products, promotions, best buy, buying guides, finance, trouble shooting, delivery and aftercare of the products. The AO Customer Service also offers a free delivery on all products, you just have to choose the day when you want it delivered. An online account is also provided for customers to manage their accounts and orders.

Get in Touch with the AO Customer Services
You may simply dial the phone number of the AO Customer Services, if you wish to talk to the Customer Care and you may reach them out at 0344 324 9222. For those who intend to write AO an email, you may send your messages at [email protected] Another way of letting them hear your concern is by filling out the form provided on the Contact Us page of their official website at If you would like to post your mails in their office, then you may write a letter to, c/o AO World PLC, 5a The Parklands, Lostock, Bolton, BL6 4SD.

Tips to AO Customers
Customers who are going to fill out the form at the Contact Us page of the AO Customer Service must wait for 24 hours for the response of the Customer Care. For your questions, it is very important for you to read the topics listed on the Contact Us Page of the website because different links are found there for your awareness, especially topics regarding the delivery and your orders. Frequently Asked Questions are also very important for Customers to read because you might have questions that are included there. For your information, the helpline of the AO has been always open 7 days a week at 8am to 10pm.

AO.COM Complaints

AO.COM Full Address: 5a The Parklands, Bolton, BL6 4SD, United Kingdom
Contact: AO.COM Official

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Leave a Reply to Mrs Kathleen M Roberts

12 comments on “AO Customer Service

  1. david says:

    how can I change my product if ive bought the wrong one

  2. PAT CLARKE says:

    you have sent me anew remote for my hisense TV but the model number is different the old remote number is. 22655hs. new remote number is ER-22654HS.

  3. Gary Smart says:

    Please note I have just unpacked the fridge that was delivered today and it has a dent in the door. Please could you replace. Order no. AOL2086676

  4. Donna Wood says:

    I just wanted to send this email to say that both my husband and I were absolutely delighted with the care, support and advice given in regards to the fridge freezer we bought! We had some issues regarding the delivery and installation of our fridge freezer non of which was anything to do with directly but we really felt they your customer service department dealt with the problem professionally, quickly and efficiently and were supportive and understanding throughout, we just wanted to acknowledge your help at and support.You should all be proud of yourselves as you really are an excellent team and an asset to your company at all times.

  5. john dunne says:

    My Beko washing machine is making horable noises coming from it I bought it 2weeks ago please can you replace it regards john

  6. Alexander freer says:

    have phone you many time about my fridge-freezer which is not working the water container part why should I run up big telephone bill to sort out your problems only had unit about five months

  7. Eric Harrison says:

    I received today the order from ebay – Morphyrichards 242032 4 slice toaster. I ordered a WHITE unit and have received a chrome one which I did not want.Can you send me a WHITE one and I will not use this one I have so you can take it back?

  8. Catriona Boyd says:

    I am contacting you about my order AOL201145789 which was rescheduled for delivery on 24/09/17 after it was found to be damaged in the warehouse. I contacted you to say i would need to cancel the order as i would have to make alternative arangements. The person i spoke with wasnt keep to let me go ahead in cancelling the order but i must let you know i wish it cancelled.
    Yours C. Boyd

  9. Sue Rothstein says:

    Order No.AOL201850038
    I ordered a dishwasher to be delivered to a flat that is rented out, so all contact was to be with my tenant and I left these instructions with my order.
    It transpires that the driver could not deliver the dishwasher as when he arrived at the development, he needed to gain entry by telephoning my tenant and he stated that the phone number given had a digit missing.
    I have phoned your customer service department this morning to check this and they said they would forward my original order so I can see for myself the number put on the form. He has sent the new delivery date, but not my original delivery information. I do need to see this as my tenant has now lost a days pay for staying at home yesterday. Sue Rothstein

  10. Mrs Kathleen M Roberts says:

    I purchased a Hoover Vacuum Cleaner Model No TP71TP08 delivered on Tuesday 2nd January. It never worked properly and when the handle was released it made a terrible noise. I contacted Hoover and they said I must contact you as the appliance was under the warranty provisions for the first year. I have tried telephoning you on three occasions and each time I was informed that there was a half hour waiting time due to the lines being busy. please contact me as soon as possible as I am a 91 year old woman with little outside help. the order number is AOL201894790.
    yours faithfully
    Kathleen Roberts

  11. Jennifer Baker says:

    I purchased a black Samsung American style fridge/freezer from you in March 2017

    We are now wanting to plumb in the ice/water feature as we have refurbished the kitchen in our new property now. However, the plumber said we should have had a hose supplied with the appliance for this which attaches to the back of the appliance Can you please supply one? Thank you.

    Jennifer Baker

    7 Cranmer Close, Lewes BN7 2JN

  12. Gary Spencer says:

    Bought my washing machine last thursday for 229 pounds found out yesterday it had been reduced to 199 it is a beko washing manchine not very happy about it being reduced and not being told