EDF Energy Customer Service

Phone Number

0800 056 7777
UK Operation Hours
Monday-Friday: 8:00AM - 8:00PM
Saturday: 8:00AM - 2:00PM

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EDF Energy Executive Team and Role
The EDF Energy Executive Team is under the leadership of Vincent de Rivaz CBE, the Chair and the Chief Executive Officer of the EDF Energy; Stuart Crooks, the Managing Director for Generation, Humphrey Cadoux-Hudson, the Managing Director for Nuclear New Build; Beatrice Bigois, the Managing Director for Customers; Rob Guyler, the Chief Financial Officer; Janet Hogben, the Chief People Officer and Paul Spence, the Director of Strategy and Corporate Affairs. The role of the team is to deliver a management structure in which the EDF Energy Customer Service operates to the utmost ethical, health and safety ideals and to reserve and improve the investments by establishing a culture of zero damage and zero acceptance to bribery and fraud.

EDF Energy for home and business
For Home Services, you may get a quote, retrieve your quote, learn about unit rates, understand the tariff terms and conditions or you may compare all the tariffs. Having business with the EDF Energy, you may switch to EDF Energy, get instant quotes and business offers. Large business firms may buy and energy because EDF Energy is the biggest producer of low-carbon electricity. With the Self Service account online, you may manage your account, submit a meter reading, change your direct debit amount, fill out the moving home form, and deal with the Pay As You Go prepayment. Help and Support online is provided by the EDF Energy Customer Service online and via phone calls.


Phone Contacts
Help and Contact Support Page of the EDF Energy Customer Service provided some contact numbers to those who would like to connect to them through phone. You call the lines for National Gas Emergency Service at 0800111999, New Customers’ sales enquiries at 08000964063, Account queries in 08000567777, Direct debit set-up in 08000962260, Automated 24hr bill payment and meter readings at 08000151736, Debt advice at 08081566666 from a landline and 03003300519 from a mobile, Pay As You Go enquiries at 08000151733, Ending fixed tariff at 08000967355, Priority services at 0800269450 and Customers with hearing deficiency at 08000962929. Customers may contact the EDF Energy Customer Service at 01138207117, if you are calling from a mobile and +44(0)1138207117 if you are calling from abroad.

Notice to Customers
If you have questions and you would like to hear from the Customer Care of the EDF Energy Customer Service online, you may visit the official website and can chat live with an energy adviser. The National Gas Emergency Service is open 24 hours a day; for New Customers’ sales enquiries, Existing Customers’ Account queries and Ending fixed tariff, the helpline is open from Monday to Friday at 8am to 8pm and on Saturday at 8am to 2pm. Calls to 0800 numbers are free of charge from BT landlines and the UK mobile networks, but other networks may charge the calls.

EDF Energy Complaints

EDF Energy Full Address: 72 Church St, Garstang, Preston, Lancashire PR3 1PA, United Kingdom
Contact: EDF Energy Official

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One comment on “EDF Energy Customer Service

  1. agnes mckee says:

    got phone call to get in touch with you something about my pre payment meter