Hermes Customer Service

Phone Number

0871 246 1583
UK Operation Hours
Monday-Friday: 8:00AM - 8:00PM
Saturday: 8:00AM - 6:00PM
Sunday: 8:00AM - 6:00PM

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Hermes Operations
Hermes belongs to the courier industry in the United Kingdom, Italy, Austria, Germany, China and Russia and it is operated under the management of Marc Dessing, the Chief Operating Officer. In Germany, Hermes Logistik Gruppe provides delivery services to private customers. In the United Kingdom, there are about 200 million of parcels processed every year with the help of approximately 10,000 independent couriers. Hermes Customer Service is under the ownership of myHermes that was launched in 2009 with their delivery and SMEs service called myHermes ParcelShops having more than 3,500 ParcelShops in the United Kingdom and in 2014, an agreement with Payzone was signed for 1,000 ParcelShops.

Parcel Delivery Service
With Hermes Customer Service, delivery is made easy. Customers may send their parcel in the United Kingdom or other countries. If you are going to log into your accounts or simply visit their website, you can get an instant free quote, so check the parcel guidelines. You may also track a parcel through their official website by simply providing the barcode or the receipt number and you may find a ParcelShop by providing the town or post code, and then you may also choose your lowest price or the premium service. You may also import parcels via eBay, Amazon, CSV, Linnworks, Shopify and Volo.

Hermes Post

How you can contact the Hermes?
To know more information about the products and services of the Hermes Customer Service, you may visit or logged into the official website of the Hermes at Another way of keeping in touch with the Customer Care is through their Live Chat and by sending the Help Desk a message that are both found on their official website. For those customers who can’t find an answer to their queries via the Help page provided on the official website of the Hermes, you may call to the helpline of the Hermes Customer Service at 0844 644 3593 at your comfort.

Customers must be informed about
Those who would like to contact the Hermes Customer Service, their team is always available to entertain your questions from Monday to Friday at 8am to 8pm and on Saturday and Sunday at 8am to 6pm. It is also advised to contact the Hermes Customer Service through email and web chat so that customers can get a faster resolution to their worries. For the information of every customer, ordering a parcel is not taken through a phone call, so it means that orders are taken online only. For customers who want to write to the Hermes, you may post your mail at Hermes Parcelnet Ltd., Capitol House, 1 Capitol Close, Morley, LS27 0WH.

Hermes Complaints

Hermes Full Address: Vanguard House, Mills Rd, Aylesford, Kent ME20 7NB, United Kingdom
Contact: Hermes Official

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Hermes Customer Service

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22 comments on “Hermes Customer Service

  1. KC says:

    Disgusting customer service when trying to make a complaint due to a driver forging my signature.
    Been told by hermes only my retailer is able to complain on my behalf!

  2. marie trotter says:

    hi can u please tell me why my parcel is saying delivered to reception were exactly is reception pleasw address 86d bonnyton road
    east ayshire

  3. cathy timms says:

    im getting really fed up with this service I purchased a returns label to send back a parcel to JD. the confirmation email contained no attachment to print a label so I still have the parcel. I contacted live chat who said they didn’t have the information to help and to send an email. I have sent two emails already and got the same response as the first, as parcel being returned to retailer not able to see details to resolve this issue so contact myhermes returns by email.that is what ive done twice!! there is no way of getting through on any contact numbers to speak to anyone, can someone just send me the return label attachment ??? please give me the exact email address I need to use.

  4. Jackie McKenna says:

    My parcel was collected on 31st Oct. Tracking number is 3423107622213486. It is returns to Jacques Vert. It still hasn’t arrived.

  5. Fatima Jabang says:

    I had a delivery by Hermes, however, I didint recive anything and when I tracked it online it said to have be delived to recpetion however we don’t have one, now its comng up as posted in the mailbox however it would be too big for a mailbox too.

  6. mrs beryl marsh says:

    i am having great difficulty finding a tracking number for a parcel I send tp Andrew james on the 25 of jan I fine your web site I bit to hard to fine what I am looking.

  7. jones says:

    I have gone through the routine of sending parcels back for a charge of £5 98 and before I could print off the labels I was timed out could you please send me the labels via e mail.

  8. Mrs Shirley Booth says:

    An Amazon parcel was meant to be delivered today to 36 Hodder Drive, Perivale, Greenford UB6 8LL. I had a message that a delivery was attempted on Friday 31st and re-delivery was today. I waited in all day for this delivery and it did not arrive. There was no tracker for this parcel and only just found your contact details. When is the next delivery please.

  9. David Evans says:

    Received parcel label for an online delivery. the address and supplier name on the parcel label are different to the return address I was given on the return form by the supplieer

  10. ausra mikalauskiene says:

    hello I missed two deliveries as im at work where I can collect parcel in crawley as wont be able to stay home and wait for delivery tomorrow 06th july

  11. violet woodward says:

    Ibought and paid for a return label yesterday morning paid threw paypal, l still havent recived the label to print out. After emails phone calls im really dissapointed with this serice.phoned your numbers to be told it had changed tried calling again still impossible to speak to anyone. your customer service is very poor l will not be using this company again, please send return label, as l have a parcel to return to M&M Direct, asap, thank you

  12. Kathleen Scott says:

    My tracking no is 8929276814567295 post code IP4 2DY delivery driver left a card to say he tried to deliver my parcel but has not filled in any details so I can contact him for re delivery can you help I need the item urgently.

  13. peter bailey says:

    I have tried sending emails and tried webchat
    without success why wont you send a phone number
    to speak to a real person to person call

  14. dave patterson says:

    Your courier arrived at my house last night at 7-15pm, I said, your working late, he replied, you are effing lucky to get this, I said, dont swear at me, he said it was his effing day off, I said thats not my problem, I signed the HHT he handed me the parcel, and I shut the door, not happy.

  15. Ursula Bick says:

    Made contact with Hermes re:parcel return to Damart. Paid “£2.99 by Debit Card and printed label as instructed. Parcel due to be collected on Thursday, 21st December. To date Courier has not called. Please ensure that parcel is collected by 23rd December as I will not be available from that date.

    Disappointed with service.

  16. Carole Daly says:

    Hi, I have tried several times to complain about 2 parcels that were tried to be delivered on 14th Dec, I have a tracking number for one 3228287245959385 & one from Qvc. The first parcel the seller said she has a tracking advice saying it was signed for. I do not have any of these parcels so I would like to know who has signed for them? I am going to contact QVC about the other item. I have tried ringing yourselves with no success as I feel the delivery driver is at fault. He only attempted one delivery & put a card through with no subsequent attempts.

  17. Megan says:

    The driver has only delivered one of my parcels, I know where the confusion is, he has dropped off 2 bags from one order and assumed that there is one bag per order however this is not the case and I have physically only signed for one parcel. I urgently need this to be delivered as it is for a birthday in the morning, please can you advise

  18. Mrs. P.Heading says:

    Why on earth was my parcel weighing 10kgs delivered to No.36 Brownhill Road when my address was perfectly clear as No 9. It was quite a walk for me as the lady had put a note through my door as Hermes did not come to my home or put a card through the door as I have been in all day. I am 83yrs. old and can do without worries like this. I am absolutely disgusted and would not rate your service with half a star never mind 5. Mrs P. Heading

  19. patricia England says:

    i am so annoyed with your delivery service on 22.03 18
    I left a note on my door to say knock on my neighbors I reached home by 12/20 the driver said he tried to deliver ( nonsense)
    thinking it would come on Saturday i stayed home all day
    then i looked at tracking it said your parcel will be delivered today hence another day wasted
    the tracking say they tried 26.3.18 to deliver at 20.02 again this is not true as i was home I will have to inform QVC of your very poor service

  20. carole andrewsw says:

    Hi, I have booked a parcel for collection on Wed 9th. May., i.e. 2 days time., Unfortunately I do not have a working printer, Nor do I know anyone who has such a thing. Therefore, I am UNABLE TO PRINT OFF THE LABELS. Will you please cancel the courier for Wednesday and send me an email to confirm?
    Also will you please post the labels to me?

    The ref. — 4269821

    Thank You,


  21. Sue BAIN says:

    One of your drivers delivering in Mayfield grove CW8 2lt drove into my daughters car and damaged it on Monday 7th May . My other daughter saw her but by the time she had got outside she had gone. It is a lady delivery driver in a people carrier style van
    Sue Bain

  22. DEBBIE THOMSON says:

    Had a email staying parcel had been delivered & signed for by the customer but I was not in. Checked with my neighbours on my floor and they did not have it. Got a knock from someone four floors below me and they had it. Need to get couriers glasses I think. Keep having problems with this company, wish suppliers would use Royal Mail, at least I can go to the parcel office the next day and collect it.