Jet2 Customer Service

Phone Number

0333 300 0042
UK Operation Hours
Monday-Friday: 8:00AM - 9:00PM
Saturday: 9:00AM - 6:00PM
Sunday: 9:00AM - 6:00PM

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Origin and Expansion of Jet2
In 1983, Jet2 Customer Service began its operation with the name, Channel Express, that was when Philip Meeson purchased it. The Jet2 is a British airline that was founded in October 2002 and commenced in February 12, 2003 with a fleet of 59 aircraft and operating on 216 routes and 58 destinations. As of 2014, the Jet2 carried over 6 million passengers. It is headed by Philip Meeson, the Executive Chairman and Steve Heapy, the Chief Executive Officer, having around 4,000 people employed as of April 2015. The Jet2citybreaks was launched in 2015, which is a sister company of the Jet2.

What to Expect with the Jet2
Check-in Online, Manage Booking, Arrivals & Departures, Flight Time Tables, Ski Holidays, Travel Insurance and Car Hire are the service that you will be expecting from the Jet2 Customer Service. By visiting the official website of the Jet2, you will be able to find out about the different packages, promotions and exclusive offers available with their low fares. From the website, you may start your booking, having three selections, such as, Flight Only, Jet2Holidays and Jet2CityBreaks. You may also read the latest news and updates about the Jet2 Customer Service on their website or you may simply subscribe to their Newsletter.

Jet2 Airways

When assistance is needed
Customers who would like to make transactions or want to know more information about the Jet2 Customer Service, they just need to visit their official website at Those who needs urgent assistance may call the Jet2 Customer Service through their phone number in the United Kingdom at 0333 300 0404 for new bookings, 0333 300 0042 for changing a booking and other enquiries. A mobility assistance helpline is also available, if you need to notify the Jet2 for arranging a medical condition at +44 (0) 800 408 5591 or +44 (0) 203 059 8337 if you are calling from abroad.

Tips for Passengers to Follow
Those customers who need assistance from the Jet2 Customer Service regarding their bookings, the helpline of the Jet2 Customer Service is open from Monday to Friday at 8am to 9pm, on Saturdays and Sundays and so with the Bank Holidays at 9am to 6pm. For your new bookings, calls are free, but for other calls, there is a charged fee depending on the network provider. You may also send an email at [email protected] for other questions. Customers who would like to write to the Jet2 may post their mails at the Customer Care team, PO Box 284, Leeds, LS11 1GE, England.

Jet2 Complaints

Jet2 Full Address: Blackpool Airport, Blackpool, Lancashire FY4 2QX, United Kingdom
Contact: Jet2 Official

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10 comments on “Jet2 Customer Service

  1. Ms E Rodwell says:

    if i am only booking flights with jet2 to alacanti airport and return to Newcastle airport, can i also arrange transfers by bus to albir, and return, at the same time.

  2. Garry Mollon says:

    Good afternoon
    Myself and my wife Teresa Mollon returned home from our holiday on the 30th April after a week at The Cordial Mogan Valle Apartments, Gran Canaria.
    A couple of days after arriving at the location Teresa began to feel unwell with what we thought was a water infection and we obtained medicines from a local pharmacy.
    However the problem got worse and I contacted your 24 hour helpline in the late afternoon of 27th April where I spoke to a lady by the name that I now know to be L.Ellis. This lady was very sympathetic and understanding and gave us details of the nearest public doctor.
    We set off for the location but Teresa’s pain and discomfort by now was quite distressing and uncomfortable due to stomach cramps and I took the decision to enter a private medical centre that we were passing.
    Teresa was treated and prescriptions were issued and she has now made a full recovery.
    The same evening we were contacted by your resort rep. Jess, who we arranged to meet the following day.
    When we met with her she was very caring and professional and offered good advice regarding keeping our room for more hours after the normal departure time.
    Teresa had to re-visit the doctor to finalise her treatment the following day and again Jess contacted us to ensure that all was well.
    We have holidayed with Jet 2 on a regular basis over the last 10 years and this was the first time that we had to seek assistance.
    I would like to commend Jess and  Mrs/Miss Ellis for their care and good advice and therefore could you please pass on our grateful thanks to them.
    Yours Sincerely
    Garry Mollon

  3. Debbie bell says:

    Sorry to be a pain but my husband ordered a bottle of champagne for our anniversary for our flight out to feurtaventura on sat 25th nov with a message – this came hand written on a napkin ! Surely a little gift card would hav been a nice touch as i could see the disappointment on his face that his romantic gesture was presented on a napkin ?

  4. Michael Pearson says:

    I am traveling to Portugal on a package holiday .can I check in at airport Newcastle also do I need to submit API

  5. Mark wilcox says:

    The fo website says a passport needs to only be valid for the period of stay to menorca, I have booked a holiday with flights via you mid June 2018, the passport is valid to Nov 2018, I trust this will not present a problem as the women in the post office told me it needs to have at least six months after your hol booking.

    Please advise

  6. Fiona says:

    I am trying to book a airticket and pay for it for July and it won’t take my card for payment, and I need a contact number of your customer services it telling me the phone is not connecting to sort this out I am phoning from Spain

  7. R A Griffiths says:

    Flight LS1225
    23/4/18 BHX – FNC

    Due to windy conditions in Madeira this flight was diverted to Gran Canaria. I am contacting you to express our satisfaction with the way Jet2 dealt with this problem. You did everything in your power to keep your customers happy. We were transferred to a good hotel where dinner was available together with a drink. We were kept informed of events and transferred back to Las Palmas airport having been given vouchers to purchase to take on the plane. We were impressed that the plane and crew remained in Gran Canaria with us. Our second attempt to fly into Funchal airport we are glad to say was successful. We would like to praise the crew for their professionalism and assistance. Nothing more could have been done. We have flown Jet2 on a number of occasions and believe them to be the best of all low cost airlines. Well done Jet2!!!

  8. David says:

    The transfer to the Hotel Medussa in kriopigi drops off at the top of the street to the hotel. This road is not as steep as the road to the Agean Hotel in kriopigi and it would be easy enough for a large bus to go to the hotel Medussa to drop off outside, rather than the top of the street

  9. sheila spencer says:

    would like to say a very big thank you to the ladies at Mercia airport for there help on Sunday 24th June in all our years off travel I have never come across such helpful kind hearted staff we would not have been able to get back to Manchester without there help it was our first time traveling with Jet2 but will be booking with you again in the future we would like you to pass on our best regards to Bea and Rita at departures and thank them so very much it was our pleasure to meet them regard Mr and Mrs Spencer

  10. John J Nelson says:

    For the last two years my wife and I have travelled to Costa Del Sol and the Hotel Palmasol in Benalmedema.We norm we normally go in Feb,and,as with this year,we were accompanied by my sister and her husband,Mr & Mrs Mc Guigan.We normally book for Feb when we return from our holiday in Sept each year,using the £60 vouchers we are given on our return flight.This year we are going to Cyprus,Booking Ref:4185754/S18H.My other sister has expressed a wish to come with us next Feb,she is widowed and would therefore require a single room.I know single rooms are available at the Palmasol,as I have already e-mailed them.My question is,what,if any,are the supplement charges for a single traveller.We would split down as follows;2 x All inlusive,2x H/B and 1x H/B.Thank you for your time.