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About the AO The Chief Executive Officer and the founder of the AO Customer Service named, John Roberts launched the Appliances Online in 2000 in Bolton, which is the group’s first website selling white merchandises online, specialized in household appliances. In 2009, the AO acquired Expert Logistics. In-house video making facility was launched in 2010, which has grown to 3 studios. The launching of the AO’s new customer service was launched in 2012 making 150 people employed. The Appliances Online was re-launched and called AO.COM in 2013. As of 2014, the AO has a revenue of £384.9 million under the management of John Roberts and Richard Rose, the Chairman of the AO. Products and Services Today, there are more than 4,000 products to choose from at the AO, which is categorized as follows, Washing Machine & Dryers, Dishwashers, Fridges & Freezers, Cooking, Built-in, Small Appliances, Floorcare, Sound & Vision, Help & Advice and Deals. The AO Customer Services provides help and assistance in choosing products, promotions, best buy, buying guides, finance, trouble shooting, delivery and aftercare of the products. The AO Customer Service also offers a free delivery on all products, you just have to choose the day when you want it delivered. An online account is also provided for customers to manage their accounts and orders. Get in Touch with the AO Customer Services You may simply dial the phone number of the AO Customer Services, if you wish to talk to the Customer Care and you may reach them out at 0344 324 9222. For those who intend to write AO an email, you may send your messages at [email protected] Another way of letting them hear your concern is by filling out the form provided on the Contact Us page of their official website at ao.com. If you would like to post your mails in their office, then you may write a letter to ao.com, c/o AO World PLC, 5a The Parklands, Lostock, Bolton, BL6 4SD. Tips to AO Customers Customers who are going to fill out the form at the Contact Us page of the AO Customer Service must wait for 24 hours for the response of the Customer Care. For your questions, it is very important for you to read the topics listed on the Contact Us Page of the website because different links are found there for your awareness, especially topics regarding the delivery and your orders. Frequently Asked Questions are also very important for Customers to read because you might have questions that are included there. For your information, the helpline of the AO has been always open 7 days a week at 8am to 10pm.

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