{"id":1799,"name":"Employment and Support Allowance","slug":"employment-and-support-allowance","description":"Jobcentre Plus handles existing Employment and Support Allowance (ESA) claims, including payments and changes of circumstances. Calls are free, with Relay UK (18001) and BSL video relay available; the Welsh language line is 0800 169 0207. Open weekdays 8am to 5pm.","shortDescription":"Free Jobcentre Plus line for existing ESA claims, payments and changes.","phoneNumber":"0800 169 0310","alternativePhone":"0800 169 0207","email":null,"website":"https://www.gov.uk/employment-support-allowance","address":null,"postcode":null,"categoryId":7,"openingHours":{"friday":{"open":"08:00","close":"17:00"},"monday":{"open":"08:00","close":"17:00"},"sunday":null,"tuesday":{"open":"08:00","close":"17:00"},"saturday":null,"thursday":{"open":"08:00","close":"17:00"},"wednesday":{"open":"08:00","close":"17:00"}},"isPremiumNumber":false,"premiumRate":null,"freeAlternative":null,"logoUrl":null,"featured":false,"contactUrl":"https://www.gov.uk/contact-jobcentre-plus/existing-benefit-claims","sourceUrl":"https://www.gov.uk/contact-jobcentre-plus/existing-benefit-claims","verifiedAt":"2026-10-23T00:00:00.000Z","verificationStatus":"verified","lastUpdated":"2026-10-23T18:13:38.820Z"}