Winter Fuel Payment Customer Service Number

Phone: 0800 731 0160

Call cost: Free to call from UK landlines and mobiles.

Freephone line for Winter Fuel Payment claims, missing payments and changes.

The Winter Fuel Payment Centre handles claims and questions about the annual Winter Fuel Payment for people over State Pension age. Call if you were not paid automatically or your circumstances changed. Textphone users can use Relay UK on 18001 then the main number; a BSL video relay service is also available.

Opening hours: Mon–Fri 08:00–18:00

Winter Fuel Payment opening times

Website: gov.uk/winter-fuel-payment

Frequently asked questions

What is Winter Fuel Payment's customer service phone number?

The Winter Fuel Payment customer service number is 0800 731 0160.

Is Winter Fuel Payment customer service open on Sunday?

No, Winter Fuel Payment customer service is closed on Sundays.

Is Winter Fuel Payment's phone number free to call?

0800 731 0160: Yes. It's a freephone number, so it's free to call from UK landlines and mobiles.

What are Winter Fuel Payment's opening hours?

Friday: 08:00–18:00, Monday: 08:00–18:00, Tuesday: 08:00–18:00, Thursday: 08:00–18:00, Wednesday: 08:00–18:00

What is the official Winter Fuel Payment website?

The official Winter Fuel Payment website is https://www.gov.uk/winter-fuel-payment.

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