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Who are we? In 1969, the New Look Customer Service started as a single fashion store in the United Kingdom and now have grown to become a leading fast-fashion brand, having 569 stores in the United Kingdom and more than 200 stores across Europe, China and Asia. The New Look online shop ships products to more than 120 countries around the world, which is generating 14% of the revenues. The New Look had also been momentous and popular in the world of the social media, having more than 3.0 million Facebook fanatics, with 269,000 Twitter followers and 741,000 people following through their Instagram. The brand It is not just about the new outfit, but bringing the latest looks. The New Look Customer Service put their customers in everything they do to help them understand what customers need and they do this by reacting as fast as they can, to the latest trends and interpret them to cover and provide an outfit, and make these products accessible to the customers around the world. At New Look, customers may shop for women’s, men’s, plus size’s, teens’, maternities and shoes & accessories’, all at a special offer, having the broadest width of appeal that will suit to customers’ individual style. Help Centre For your questions and enquiries regarding the products and services of the New Look, you may get in touch with the Customer Care of the New Look Customer Service by phone, if you are within the United Kingdom, you may dial 0344 499 6690 and 00 800 0926 0926 for international calls. You may also ask assistance for your Store Card by calling 0844 856 5981. Customers who would like to write their enquiries may send the mails and post to the New Look Customer Service, PO Box 782, EXETER, EX1 9TY. You may also ask for help via Live Chat, which you can find on their website at www.newlook.com/. Important Information You may reach the New Look Customer Service in the United Kingdom and the International Customer Care Teams from Monday to Saturday at 8am to 8pm and on Sundays at 10am to 6pm. Please be reminded that calls are charged at a basic rate, so you have to refer to your network service providers for your call charges. The Store Card line is available from Monday to Friday at 8:30am to 9pm, on Saturdays at 8:30am to 8:30pm and on Sundays at 10am to 1pm. You may also check out the New Look Customer Service via Facebook and Twitter services for assistance.  

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